Returns
Llamate wants customers to have a positive shopping experience. Return eligibility may depend on the product purchased and the circumstances of the return.
Requesting A Return
To request a return, please contact us at llamate425@gmail.com and provide your order number, product details, and reason for the return.
Product Condition
Unless otherwise agreed, returned products should be unused and in their original condition and packaging. Products that are damaged, defective, or incorrect may be reviewed separately.
Damaged Or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide your order details along with clear photos of the product and packaging when applicable.
Refunds
After an approved return is received and reviewed, Llamate will determine the appropriate refund according to the circumstances and applicable return policy.
Refund Processing
Approved refunds will generally be issued through the original payment method when possible. The time required for a refund to appear may depend on the payment provider or financial institution.
Return Shipping
Responsibility for return shipping may depend on the reason for the return. Please contact us before sending any product back so that you can receive the appropriate return instructions.
Non-Returnable Products
Some products may not be eligible for return because of their nature, condition, hygiene requirements, or other applicable restrictions.
Contact Us
For return and refund assistance, please contact Llamate at llamate425@gmail.com.