Order Processing
Orders are processed after the required order and payment information has been successfully received. Processing times may vary depending on product availability and order volume.
Delivery Times
Estimated delivery times may vary depending on your location, shipping method, product availability, and the shipping carrier. Delivery estimates are provided as general guidance and may change because of circumstances outside our control.
Shipping Information
Customers are responsible for providing accurate shipping information, including their full name, delivery address, phone number, and other required details.
Order Tracking
When tracking information is available, it may be provided after your order has been processed and shipped. You can use our Track Your Order page when tracking information is available.
Shipping Delays
Orders may experience delays due to carrier issues, weather, holidays, customs procedures, incorrect address information, or other circumstances outside the control of Llamate.
Incorrect Address
Please carefully check your shipping information before completing your order. If an order cannot be delivered because of incorrect or incomplete information, additional shipping arrangements or charges may apply.
Lost Or Damaged Orders
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at llamate425@gmail.com with your order details so we can review the situation and assist you.
Contact Us
For questions regarding shipping or delivery, please contact Llamate at llamate425@gmail.com.